Privacy Policy

When you open an account with Paddy Power Casino, the company that decides how and why your personal data is used is PPB GE Limited. We hold a licence from the UK Gambling Commission (number 52819), and that licence comes with strict duties about knowing our customers and keeping them safe. Those duties shape much of what follows.

This page applies to players aged 18 and over who use our casino in the UK. If you do not agree with it, please do not register. We would rather you asked a question first than signed up unsure.

UK data protection law requires a lawful basis for every use of your data. We rely on four.

Contract: we need your details to create your account, take deposits and pay out winnings. Legal obligation: our licence and anti-money-laundering rules oblige us to verify identity, monitor transactions and report suspicious activity. Legitimate interests: we use limited data to prevent fraud, keep the platform secure and improve our games and service, always weighing this against your rights. Consent: where you tell us you want promotional offers, we send them, and you can withdraw that consent whenever you like.

We also use data to spot signs of harm. Doing so supports our social-responsibility duties, and you can read more about the tools we offer on our responsible gambling page.

We keep information only as long as we need it for the reason we collected it. Gambling and anti-money-laundering rules require us to retain account and transaction records for a set period after an account closes, so we cannot always delete everything on request. Once that period ends, we delete or anonymise the data. Marketing preferences are kept until you opt out, and support messages are held for as long as needed to resolve queries and show we handled them properly.

We use cookies and similar tools to keep you logged in, remember settings, measure traffic and, where you agree, personalise offers. You can change your cookie choices at any time through your browser or our cookie settings.

We may update this policy when our services or the law change. When we make a significant change, we will tell you through the site or by email. The version on this page is always the current one.

We do not sell your personal data. We share it only where there is a genuine need.

• Payment processors and banks, so deposits and withdrawals reach the right place.
• Identity and age-verification providers, who check the documents and details you give us.
• Game and platform suppliers that run the technology behind your play.
• Analytics and security partners who help us measure performance and block fraud.
• Regulators, law enforcement and other public bodies, when the law requires or permits it.

Each supplier acts on our instructions and must protect your information. Where data moves outside the UK, we put suitable safeguards in place.

We only ask for information we can justify. Here is what we gather and the reason behind each type.

• Identity details: your name, date of birth, address and contact details. We must confirm you are an adult and who you say you are before we let you gamble.
• Verification documents: proof of identity and address. For example, we ask for identity documents before we process a first bank-transfer withdrawal.
• Payment information: the method you use, such as a debit card, Apple Pay, Skrill or bank transfer, plus transaction records in GBP. Our minimum deposit is £10.
• Gameplay and account activity: stakes, wins, bonus use, login times and the games you open from providers such as Playtech, Evolution and Pragmatic Play.
• Technical data: device type, browser, IP address and approximate location, used to secure your account and spot unusual behaviour.
• Communications: messages you send our support team and your marketing preferences.

You control more of this than you might think. You can ask us to:

• give you a copy of the personal data we hold (access);
• correct anything that is wrong or incomplete (rectification);
• erase your data where we have no legal reason to keep it (erasure);
• send your data to you or another provider in a usable format (portability);
• stop or limit certain uses, including direct marketing (objection and restriction).

To make a request, get in touch through our contact page and tell us what you need. We may ask you to confirm your identity first, which protects you. We aim to reply within one month.

Unhappy with our response? You can complain to the Information Commissioner's Office, the UK's data-protection regulator. You may also raise gambling-related concerns with the UK Gambling Commission. If gambling is causing you worry, GamCare offers free support on 0808 8020 133 at gamcare.org.uk.