Updated
Contact Paddy Power Casino
Getting in touch with our team
Something not right with your account, a deposit or a withdrawal? Tell us. Paddy Power Casino is operated by PPB GE Limited and licensed by the UK Gambling Commission under licence number 52819, so every query you raise is handled under UK rules.
The quickest route is through the help section once you are logged in to your account, where you can reach our support team directly. We do not publish a postal address, telephone number or email address on this page, and we would rather point you to the verified channels inside your account than risk sending you to a look-alike contact point. Be wary of anyone who messages you claiming to be us from an unofficial address.
Payments, withdrawals and verification queries
Most contact requests we see concern money or identity checks. Our minimum deposit is £10, and all balances are held in pounds sterling. Withdrawals back to a Visa debit or prepaid card, or to a linked Apple Pay card, can arrive within 4 hours if the card is eligible, while standard debit card withdrawals usually take two to three working days and can stretch to five.
If you choose bank transfer, we need identity documents before we process your first withdrawal. Upload them early and you avoid a wait. Paddy Power does not charge a fee on these methods, although your bank or provider might. Got a payment that looks stuck? Quote the transaction reference when you contact us.
If you are not happy with our answer
Most issues end with the first reply. Some do not, and that is fine. Ask for your case to be escalated and we will pass it to a more senior colleague for review, then confirm the outcome in writing.
Should you remain dissatisfied after that, you can take the matter to an independent alternative dispute resolution service approved for use with UK-licensed operators, and you may also raise concerns with the UK Gambling Commission, our regulator. Keep copies of your correspondence. They make any review quicker and fairer for everyone involved.
Support for safer gambling
Gambling should stay enjoyable, and it is strictly for people aged 18 and over. If play is causing you worry, contact us at once to set limits or take a break, and read our responsible gambling page for the tools available.
You can also speak confidentially to GamCare on 0808 8020 133 or visit gamcare.org.uk. Support is free, and you do not need to be in crisis to ask for it.
What to include for a faster reply
A short, specific message gets sorted sooner than a long, vague one. Before you write, gather a few details.
- Your account username and the email address registered with us
- The date and approximate time of the issue
- The game or product involved, plus any transaction reference
- The payment method used, such as debit card, Apple Pay or bank transfer
- A screenshot, if something displayed incorrectly
Never send us your full card number, your password or your PIN. We will never ask for them. One clear request per message also helps, because it lets us route you to the right person first time.